At onlineuniforms.net, we understand the importance of your privacy, especially when it comes to your interactions with Aramark Uniform Services. As a leading provider of uniform and career apparel solutions, Aramark is committed to protecting your personal information. This Privacy Policy explains how Aramark Uniform Services (“Aramark,” “we,” “us,” or “our”) collects, uses, and safeguards your information when you interact with us through various channels. These channels include:
- Visiting Aramark’s websites
- Purchasing products or services via Aramark’s websites or other methods
- Interacting with us through channels referencing this Privacy Policy
- Contacting our customer service or call centers
- Submitting information to us through any other means
By accessing Aramark’s websites, engaging with our communications, or providing your information to us, you are agreeing to the terms of this Privacy Policy. You consent to the collection, processing, usage, transfer, and storage of your personal information as described herein. Please note that this Privacy Policy applies specifically to Aramark’s practices and does not extend to companies or individuals outside of our ownership or control. It also does not cover information collected on websites other than Aramark’s own websites, unless explicitly stated.
1. Types of Information Aramark Collects and How We Use It
To provide you with the best possible experience and services related to Aramark uniform and career apparel, we collect various categories of personal information. Below is a detailed breakdown of what information we collect, where it comes from, and why we collect it.
1.1 Categories of Personal Information Collected
We collect several types of personal information, categorized as follows:
- Identifying Information: This includes details that can identify you personally, such as your name, employer, postal address, email address, and phone number. This information is crucial for communication, order processing, and personalizing your experience.
- Payment and Order Information: When you make a purchase of Aramark uniform or career apparel, we collect necessary payment details like shipping and billing addresses, and credit or debit card numbers. This is essential for processing transactions and fulfilling your orders securely.
- Technical, Computer, and Connection Information: To enhance your online experience and improve our website functionality, we collect technical information related to your interactions with us. This encompasses device information, geolocation data, browser type, operating system, Internet Protocol (IP) address, cookie information, pages you view, and the duration and timing of your website visits.
- Demographic Information: We may collect demographic details like age, gender, and geographic location. This information, often aggregated and anonymized, helps us understand our customer base better and tailor our services and offerings, including Aramark uniform and career apparel selections.
- User Preferences: To personalize your experience and provide relevant recommendations, we collect information about your preferences. This can include food preferences (relevant if using Aramark services beyond uniforms), sizes, preferred locations, and convenient service hours.
- Visitor Past Purchases: We keep records of your past purchases to understand your needs and preferences better. This purchase history helps us offer relevant product recommendations and ensure we are providing the right Aramark uniform and career apparel options at the right time.
- Survey, Marketing, and Promotional Information: When you participate in surveys, marketing campaigns, or promotions, we collect contact details like name, email address, and mailing address, along with any other information you voluntarily provide. This helps us improve our offerings and communicate relevant promotions to you.
1.2 Sources of Information
We collect your information from various sources, depending on your interactions with Aramark:
- Directly from You: We collect Identifying Information when you visit our websites, use our online platforms, order products or services, communicate with us via mail, phone, or email, and when you respond to information requests through advertisements, surveys, or promotions.
- Third Parties: We may also receive Identifying Information from third parties authorized to share this information with us. This could include partners or affiliates who work with Aramark to provide uniform and career apparel solutions.
- Automated Collection: Technical, Computer, and Connection Information is collected automatically when you interact with our websites or other online technologies. This is often done through cookies and similar tracking technologies (explained further below).
- Voluntary Submission: Demographic Information and User Preferences are often collected when you voluntarily provide them, such as when creating profiles, participating in promotions, or responding to surveys. We may also obtain demographic data from authorized third-party sources.
- Purchase History Tracking: Visitor Past Purchase information is compiled from your purchase transactions with us and potentially from third parties providing services on our behalf.
- Surveys and Questionnaires: Survey, Marketing, and Promotional Information is gathered when you choose to participate in electronic or print surveys and questionnaires.
1.3 Purposes for Information Collection
The information we collect serves various purposes, all aimed at enhancing your experience with Aramark uniform and career apparel and improving our services:
- Improving Customer Experience: We use Identifying Information to personalize your interactions with us, making them more relevant and enjoyable. This includes responding to your requests, enhancing our services, tailoring your experience, and communicating with you for marketing and customer service purposes. For instance, we might use this information to provide special offers on Aramark uniforms or notify you about new career apparel products.
- Order Fulfillment: Payment and Order Information is essential for processing your purchases, including shipping and billing for Aramark uniform and career apparel orders.
- Website and Technology Enhancement: Technical, Computer, and Connection Information helps us improve and secure our websites and online technologies. It also supports our business and marketing analysis to better understand user behavior and optimize our online presence related to Aramark uniform and career apparel.
- Service and Offering Customization: Demographic Information and User Preferences are used to improve our services, address your specific requests, and offer a more customized experience. This allows us to better cater our Aramark uniform and career apparel offerings to diverse customer needs.
- Strategic Business Decisions: Visitor Past Purchase information is invaluable for making informed business decisions. It helps us understand product popularity, regional demand for different Aramark uniform and career apparel items, and overall business performance. This data also enables us to offer more tailored marketing promotions.
- Survey and Promotion Administration: Survey, Marketing, and Promotional Information is used to follow up on survey responses, administer promotions, and communicate with you as permitted under this Privacy Policy. It also aids in improving our services based on your feedback.
1.4 Categories of Information Recipients
To effectively operate and provide you with excellent service, we may share your information with specific categories of recipients:
- Third-Party Service Providers: We share various categories of your personal information with trusted third-party service providers. These providers assist us in achieving the purposes outlined above, such as processing payments, fulfilling orders, website hosting, data analysis, marketing, and customer service related to Aramark uniform and career apparel. For instance, Payment and Order Information is shared with payment processors to facilitate secure transactions. Technical, Computer, and Connection Information is shared with analytics providers to help us understand website usage and improve user experience. Similarly, Demographic Information, User Preferences, Visitor Past Purchases, and Survey, Marketing and Promotional Information may be shared with service providers who assist us in marketing efforts and service improvements.
2. Additional Details About Data Collection
To streamline your experience with Aramark uniform and career apparel, we offer account creation on our websites. When you create an account, log in, use our customer portal, or place phone orders, we may request your email address and other personal details. This allows us to provide you with future account access and personalized services.
By logging in or using the customer portal, we may combine your personal information with non-personal information, such as your past order history. This combined data helps us create a profile of your ordering patterns, which we use for marketing and service enhancement purposes related to Aramark uniform and career apparel. We may also combine information collected online with data gathered from offline sources, such as phone orders or purchased email lists. Any combined information is treated in accordance with this Privacy Policy.
Furthermore, we may aggregate personal information in a way that it no longer personally identifies you. For example, we might calculate the percentage of website visitors who have a specific telephone area code. This anonymized, aggregated data is used for statistical analysis and to improve our overall services.
3. Offers and Promotions Related to Aramark Uniform & Career Apparel
We may send you offers, coupons, and information about Aramark uniform and career apparel, including catalogs, through postal mail. We may utilize lists obtained from third-party sources or public records for these mailings. If you prefer not to receive offline mailings related to Aramark uniform and career apparel, please refer to the “How can I opt-out” section below for instructions on opting out of offline marketing communications.
Aramark may also conduct sweepstakes, contests, and promotions where we request personal information, such as contact details. Participation in these promotions is entirely optional. If you choose to participate in a sweepstake, contest, or promotion referenced by this Privacy Policy, we may share your personal information with third parties involved in administering the promotion. This includes activities like winner selection, prize fulfillment, and legal compliance, such as publishing winner lists when required by law. By entering a promotion, you agree to the official rules governing that promotion, which may include additional requirements, such as allowing the sponsor(s) to use your name, voice, and/or likeness in promotional advertising or marketing (except where legally prohibited). Personal information collected through these promotions is used to communicate with you regarding the promotion and as otherwise permitted under this Privacy Policy or the specific rules of the promotion.
4. Interactive Features on Aramark Websites
Aramark websites may offer interactive features such as chat rooms, forums, message boards, product review areas, and other community spaces. These areas allow visitors to post comments and information for the benefit of other users. If you participate in these interactive features, please review any posted rules before engaging, as you will be bound by them and any related terms and conditions. Participation rules may include age restrictions and other guidelines.
Remember that any information you post online in these public areas is visible to everyone. We are not responsible for the privacy of information you voluntarily disclose in public forums. Aramark may publish your name, voice, likeness, and other personal information in connection with any submissions you make to our websites or in response to our advertisements or information requests. Be aware that Aramark may, but is not obligated to, publish your product-related comments, with or without attributing them to you, on other websites owned by Aramark.
5. Affiliate Programs
Aramark may offer affiliate programs for qualified third-party websites. Participation in these programs is optional for third-party affiliates. Personal information provided by third-party websites in their affiliate program applications will be used by Aramark to assess their eligibility and as permitted under this Privacy Policy. Account information of approved affiliates will be maintained for communication purposes and as otherwise allowed by this Privacy Policy.
6. Technologies Aramark Uses for Data Collection
Aramark utilizes various technologies on our websites and in marketing communications, including cookies and web beacons. Cookies are small data files transferred to your computer or internet-accessing device when you visit our websites. They help us track statistical information about website navigation, both during a session and over time. Cookies allow us to improve website functionality and provide more relevant content to visitors, including tailored information about Aramark uniform and career apparel.
We also use cookies to manage shopping carts and personalize your online experience. Cookies enable Aramark to customize websites and advertisements to your individual preferences, creating a more user-friendly and convenient online environment for exploring Aramark uniform and career apparel options.
You have control over cookies. You can configure your browser to warn you each time a cookie is set or to disable all cookies. You can usually find cookie settings in your browser’s “Help” menu (e.g., Internet Explorer, Google Chrome, Safari, Firefox). However, disabling cookies may affect the functionality of some parts of Aramark websites, and you might not be able to use certain features, such as placing online orders. Note that browser-based cookie management tools are outside of our control, and we cannot guarantee their effectiveness. Some websites may offer automated tools to manage cookie preferences directly on the site.
While cookies are not essential for viewing Aramark websites or seeing our advertisements, they may be required to place online orders. If you prefer not to accept cookies, you can place orders by phone using the contact numbers listed on the “Contact Us” pages of our websites.
Our websites and emails may also contain web beacons (also known as pixel tags or clear GIFs). These electronic images help us count visitors to our web pages, monitor website navigation patterns, and track email engagement (e.g., whether emails were opened or links were clicked). Web beacons allow us to gather statistical information about user activities and preferences, enabling us to provide more personalized content at both aggregated and individual levels. We may collaborate with service providers to assist in tracking and analyzing this information.
We may use Google Analytics to evaluate website usage for internal purposes, such as analyzing website traffic and user behavior. To learn more about how Google Analytics collects and processes data, please refer to Google’s Privacy Policy.
Information collected through cookies and web beacons may be combined with other information we have collected from you or from other sources to provide a more comprehensive understanding of user behavior and preferences related to Aramark uniform and career apparel.
7. Additional Ways We May Share Your Information
In the event of a business transaction, such as a sale, merger, consolidation, restructuring, or sale of assets involving Aramark or its assets (including websites), your personal information may be transferred as a business asset. Aramark reserves the right to disclose and transfer personal information in connection with such corporate changes.
Aramark will also disclose personal information and other collected information if you direct us to do so, if we are legally required, or if we believe it is necessary or appropriate under applicable law. This may include responding to subpoenas, court orders, legal processes, or requests from law enforcement or governmental authorities. We may also disclose information to verify or enforce compliance with Aramark’s website policies, email policies, and applicable laws, or to protect the legal rights, privacy, safety, property, or operations of Aramark, our affiliates, website visitors, or others. This includes exchanging information with third parties for fraud protection and credit risk reduction. Such disclosures may be made without notice to you.
We may have purchasing programs with certain businesses or agencies where their employees can purchase Aramark uniform and career apparel through special sign-on and purchasing features on our websites. In these cases, certain personal information provided by employees using these features may be collected or accessed by the participating businesses or agencies.
8. Links to Third-Party Websites
Aramark websites may contain links to websites owned by third parties or Aramark affiliates. These linked websites operate independently from Aramark websites. We are not responsible for the content or information collection practices of these third-party websites, nor for their use of any personal information you provide to them. We expressly disclaim any liability for the privacy policies and information usage practices of linked websites. We encourage you to review the privacy policies of any website you visit.
9. Advertisement Serving Practices
We may use service providers to display advertisements to you on third-party websites and in emails. These advertisements may be based on your activity on our websites and other information collected about you. For example, if you showed interest in a particular style of Aramark uniform, you might see advertisements for similar uniforms after leaving our website. To serve these advertisements, our service providers may use cookies or similar technologies to identify you and track your online behavior. For more information about this practice and your choices, please visit the Network Advertising Initiative opt-out page. You can also opt out of receiving promotional emails from us at any time by following the instructions in the “How can I opt-out” section below.
10. Future Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. The “LAST UPDATED” date at the top of this page indicates the most recent revision date. Any changes to our Privacy Policy will become effective upon posting the revised policy on Aramark websites. By continuing to use our websites after we post a revised Privacy Policy, you are accepting the updated policy. We encourage you to periodically review this Privacy Policy for any changes or updates.
11. How to Opt-Out of Marketing Communications
We provide you with choices regarding our use of your personal information for marketing purposes. You can always choose not to be included in mailing lists or email marketing campaigns. To opt-out of online marketing efforts, remove your name from a mailing list, or correct/update your personal information, please email us at [email protected]. In the subject line, include your full name and specify your request details. If you want to be removed from marketing lists, please include the email address, physical address, or fax number you wish to unsubscribe. You can also call us at (800) 388-3300. We will process your request as quickly as reasonably possible.
Please note that opting out of marketing communications will not remove your personal information from the databases of our affiliates or unaffiliated third parties with whom we have already shared your information prior to your opt-out request. Additionally, even if you opt-out of marketing messages, we may still send you important administrative messages, such as emails related to your orders, product recalls, or product guidance. You cannot opt-out of receiving administrative messages. For California residents, please see below for additional information regarding your privacy rights.
12. Accessing and Changing Your Personal Information
Aramark provides you with the ability to correct your personal information. For general accounts on Aramark websites (excluding customer-specific “micro” sites), you can review and edit your account information directly on the website at any time. If you have registered on shop.aramarkuniform.com for a general account, you can click on “My Account” on the website’s homepage to view or update your personal information.
For any questions about this Privacy Policy or to update, remove, or restrict the use of your personal information, please email [email protected]. While we strive to accommodate requests to restrict information usage, Aramark reserves the right to delete customer information if we cannot reasonably accommodate a requested restriction. For California residents, please see below for more information regarding your privacy rights.
13. Data Retention Period
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by agreements between you and Aramark or by law. Personal information no longer needed for its identified purposes will be securely destroyed, erased, or de-identified.
14. Security Measures to Protect Your Information
Aramark takes commercially reasonable steps to secure the personal information you provide. We maintain physical, electronic, and administrative safeguards to protect your information from unauthorized access, including using Secure Socket Layer (SSL) security software. SSL is an industry-standard security protocol that encrypts credit card and order information during online transactions, making it difficult for unauthorized parties to intercept. However, please be aware that general email communications with us may not be encrypted or secure. Our systems and processes are designed to restrict access to your information to individuals who need to know it to respond to your inquiries or as outlined in this Privacy Policy.
15. Contacting Aramark with Privacy Questions
If you have any questions about this Privacy Policy or would like to request a copy in an alternative format, please contact us by email at [email protected] or by phone at (800) 388-3300. Please avoid including sensitive information, such as credit card details, in email communications as they may not be secure.
16. Information Regarding Minors
Aramark websites are not intended for children under the age of thirteen (13). We do not target our websites, services, or products to children and do not knowingly collect personal information from children under thirteen. Our websites are designed for adults. If we learn that we have collected personal information from a child under thirteen without parental consent, we will take reasonable steps to delete that information from our databases and not use it for any purpose (except as necessary to protect the child’s safety or as required by law). If you become aware of any personal information we have collected from children under thirteen, please contact us using the details in the “How can I contact Aramark?” section above.
Minors under eighteen (18) years of age can request deletion of their personal information by emailing [email protected]. While we will make reasonable efforts to comply with such requests, please note that deletion may not ensure complete and comprehensive removal of the data from all systems.
17. Privacy Rights for California Residents
If you are a California resident, California law grants you specific rights regarding your personal information:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold about you, as well as the sources of this information. To submit a request to know, please call us at (800) 388-3300 or make a request on our website. You can also authorize an agent to make this request on your behalf.
- Right to Delete: You have the right to request that we delete any personal information we have collected from you. To submit a deletion request, please call us at (800) 388-3300 or make a deletion request on our website. You can also authorize an agent to make this request on your behalf.
When you exercise these rights, we may ask for additional information to verify your identity and protect your privacy. Aramark may use a third-party verification service for this purpose. We will endeavor to honor your requests unless an exemption under the California Consumer Privacy Act of 2018 applies. Please note that we are only required to honor such requests twice within a 12-month period.
Exercising these rights will not negatively impact the price or quality of our products or services.
California law requires us to disclose what information Aramark has “sold” about you in the 12 months prior to this Privacy Policy. We want to assure you that Aramark does not sell or rent your information to third parties for profit or to data brokers. However, in certain instances, we share personal information to provide personalized services and customized offers to improve your online experience and the relevance of offers you receive through Aramark websites and elsewhere. This sharing, depending on the circumstances and contractual obligations, may be considered a “sale” under California law. You have the right to request that we stop such sharing.
This “sale” may include sharing the following categories of information:
- Identifiers: Real name, alias, postal address, unique personal identifiers (device IDs, cookies, etc.), online identifiers, IP address, email address, account name, and similar identifiers.
- Commercial Information: Records of products or services purchased, considered, or purchase histories and tendencies.
- Internet/Electronic Network Activity Information: Browsing history, search history, and interactions with Aramark websites, applications, and advertisements.
- Inferences: Inferences drawn from the above information to create a profile reflecting your preferences, characteristics, and behavior.
Aramark may require proof of California residency before responding to requests made under this section. You can authorize an agent to submit requests on your behalf through our website. We will contact you (or your agent) via email to verify the request before fulfilling it. We aim to complete your requests as soon as reasonably practicable and in accordance with applicable laws.
18. California Direct Marketing Information
Under California Civil Code Section 1798.83 (the “Shine The Light” law), California residents with a personal, family, or household relationship with Aramark can request and receive information, free of charge, about the personal information we disclosed to third parties for their direct marketing purposes in the preceding calendar year. This information can be requested once per year and will include a list of the categories of personal information shared and the names and addresses of the third parties who received the information. To make a “Shine The Light” request, please email [email protected] and reference “Shine The Light Law” in your email.
19. Notice for California Residents – Consumer Rights
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: For questions or complaints about Aramark websites, please email [email protected] or call us at (800) 388-3300. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by phone at (916) 445-1254.
20. Do Not Track Signals
Do Not Track (DNT) is a developing standard. As it is not yet finalized, we adhere to the standards outlined in this Privacy Policy and do not currently respond to DNT signals.
