Thank you, Liz, for your valuable feedback regarding your recent order with All Sports Uniforms. We sincerely apologize for the issues you experienced and understand your frustration. At All Sports Uniforms, our primary goal is to ensure every customer feels confident and proud in their all sports uniform. It is disheartening to hear that your experience did not meet this expectation.
We acknowledge that we are currently operating in challenging times. Like many businesses, All Sports Uniforms is navigating unprecedented labor and material shortages from our vendors, coupled with significant disruptions to global supply chains. These factors are unfortunately causing production delays on some orders. We are committed to transparency and strive to communicate these potential delays upfront. However, we recognize that this awareness does not lessen the inconvenience or frustration when issues arise with your all sports uniform order.
All Sports Uniforms partners with a reputable U.S.-based sublimation manufacturer that operates production facilities both domestically and in Egypt. While a significant portion of our all sports uniform production remains within the United States, some orders are processed at our Egypt facility. Importantly, the Egypt location adheres to the same stringent quality control standards as our U.S. facility. Sublimated uniforms are typically a high-quality product, and the issues you described, such as ink defects, are indeed rare. It sounds as though your order may have been affected by a defective batch or a calibration problem with the ink during the sublimation process. When such unforeseen issues occur, All Sports Uniforms is dedicated to taking prompt action to resolve them and ensure customer satisfaction.
Upon reviewing our records, we could not find any prior communication from you regarding the specific problems with your all sports uniform order before your review. To facilitate a quicker resolution in the future, we encourage customers to reach out to us directly with any concerns as soon as they arise. This allows our team to immediately begin working towards a solution and minimize any further inconvenience.
We are genuinely committed to making things right for you. I would appreciate the opportunity to personally address this situation. Please contact me, Lindsey, Manager at All Sports Uniforms, directly at 678-999-2458 or via email at [email protected]. I have also sent a follow-up email to you and hope to connect soon to discuss how we can resolve this matter to your satisfaction.
