Managing uniforms for your team can be a complex task. At Ico Uniform, we simplify this process, especially for properties like Renaissance Hotels and Marriott, by offering a comprehensive online platform and dedicated support. This guide provides you with all the essential information to effectively manage your uniform program with ICO Uniform, focusing on ease of use and efficient solutions for your business needs.
Getting Started with ICO Uniforms
Setting up your online uniform ordering system with ICO Uniform is straightforward. We provide dedicated resources to ensure a smooth onboarding experience.
Online Registration for ICO Uniform
To begin ordering uniforms online, you’ll need to complete the Renaissance Online Registration Form. This form is your first step to accessing our streamlined online ordering system. Please ensure your property or department is ready to start ordering before filling out the form.
Renaissance Online Registration Form
For any assistance during the registration process, or if you have any preliminary questions, our ICO Customer Support team is readily available. You can reach out to us at [email protected] or call us directly at 1-844-341-3423.
Account Setup with ICO Uniform (Credit Terms)
For Marriott properties seeking to establish credit terms with ICO Uniform, it’s necessary to complete the ICO Account Application Form. This application allows us to process your request for credit and set up your account for seamless transactions.
Completing this form is a crucial step to ensure your property can benefit from credit terms when ordering ICO uniforms. Should you require any clarification or help with the application, please do not hesitate to contact our customer support team.
Ordering and Program Resources for ICO Uniform
ICO Uniform provides multiple avenues for placing orders and accessing essential program resources, ensuring a convenient and efficient ordering experience.
How to Order ICO Uniforms
We offer several convenient methods to place your ICO uniform orders:
- Online: Utilize the Renaissance online stores for a user-friendly and direct ordering experience.
- Email: Contact our Order Processing Team at [email protected] for email orders.
- Phone: Call our Customer Support Team at 1-844-341-3423 to place your order over the phone.
Choose the method that best suits your operational needs for a hassle-free ICO uniform ordering process.
Order Lead Time for ICO Uniforms
Understanding the order lead time is crucial for planning your uniform needs. For standard, non-modified ICO uniform products, the typical lead time is 7-10 business days. We always strive to ship your orders as quickly as possible. For modified styles or garments requiring alterations, please allow 10-14 business days for shipment.
The default shipping method is UPS Ground. If you require expedited shipping, please contact [email protected] to discuss available options and associated costs.
Wardrobe Samples for ICO Uniforms
To ensure the right fit and style for your team, ICO Uniform offers the option to purchase wardrobe samples.
Samples can be easily purchased via the Renaissance online stores or by contacting our Order Processing Team at [email protected]. We understand the importance of evaluating samples, so we offer a full refund for samples returned within 40 days of purchase, provided they are in good condition.
For assistance with sample orders or any related inquiries, please contact our Customer Support Team at [email protected] or 1-844-341-3423.
Checking Your ICO Uniform Order Status
Staying informed about your order status is important. For updates on your ICO uniform order, please reach out to our Customer Support Team at [email protected] or call 1-844-341-3423. Our team is ready to provide you with timely information and assist with any queries you may have regarding your order.
Returns and Refunds at ICO Uniforms
ICO Uniform is committed to customer satisfaction. We gladly accept returns of unworn, unwashed, undamaged, and unaltered merchandise within 40 days of delivery.
ICO Uniforms Return Policy
To initiate a return, please use our convenient Online Return Portal. Through the portal, you can submit your return request and obtain a return label. Please note that the cost of return shipping will be deducted from your return credit.
If you prefer to use your own return label, we recommend using a trackable shipping method. ICO Uniforms is not responsible for lost, stolen, or damaged parcels when items are shipped back using your own method.
Please be aware that we currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order at renaissance.icouniforms.com.
Refunds for ICO Uniforms
Refund processes at ICO Uniform are designed to be efficient. For sample orders, refunds are typically issued within 5-7 business days of receiving the returned items at our warehouse. For all other returns, credit will be applied to your account, which can be used for future purchases of ICO uniforms.
Returns of Modified Garments
It is important to note that we cannot accept returns for embroidered or modified garments. Once a garment is customized, it cannot be returned to our stock for resale. Modifications include any type of decoration, alteration, or adjustment to a standard garment. Please ensure accuracy when ordering modified items.
Lost Packing Slip Assistance
If you have misplaced your packing slip, our Customer Support team can assist you. Simply contact us at [email protected] or 1-844-341-3423, and we will be happy to provide you with a copy.
International Shipping for ICO Uniforms
Yes, ICO Uniform ships internationally, including extensively throughout Canada and the Caribbean. Shipping options and times vary depending on the destination. All international shipments are FOB ICO’s Distribution Center in Miami, FL 33169.
Please be aware that orders shipped outside the U.S. may be subject to duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and must be settled with the carrier prior to delivery. For more information on international shipping, please contact [email protected].
General Wardrobe Information for ICO Uniforms
To help you manage your team’s wardrobes effectively, ICO Uniform provides essential information on sizing and garment care.
Size and Fit Guide for ICO Uniforms
Ensuring your team members have properly fitting uniforms is crucial for comfort and professional appearance. To determine the correct sizes, please refer to the size charts available in the online store product descriptions and our detailed Fit-Guide.
For personalized assistance, you can also contact our Customer Support team at [email protected] or 1-888-380-5646. Our pants are designed to accommodate various heights and inseam lengths and are often unhemmed or intentionally long. Hemming services are available for an additional charge to achieve a perfect fit.
Garment Care Instructions for ICO Uniforms
Proper garment care extends the life and maintains the appearance of your ICO uniforms. Always follow the care label instructions found on the inside of each garment. You can also refer to our informative Garment Care Video for visual guidance. The majority of our clothing is machine washable, simplifying maintenance for your team.
Fitting and Installation Services for ICO Uniforms
To further streamline the uniform program implementation, ICO Uniform offers fitting and installation services to select clients.
Fit Pack Option for ICO Uniforms
ICO Uniform provides Fit Packs, also known as Fit Lines, to properties that wish to allow associates to try on garments for accurate sizing. Fit Packs are invoiced but fully credited upon return to ICO within 40 days and in good condition. The property is responsible for freight charges to their location and return to ICO.
On-site Fitting Services for ICO Uniforms
For properties requiring on-site fitting assistance, ICO personnel are available. The service includes a daily rate of $185 per fitting associate, plus transportation costs. Accommodation and meals are to be provided by the property. For properties with orders exceeding $25,000, a complimentary two-day fitting session is offered, with the property covering rooms, transportation, and meals.
Installation Services for ICO Uniforms
For a comprehensive uniform program setup, ICO Uniform offers installation services. Our experienced team manages every aspect of implementing your new uniform program, including receiving packages, setting up fitting areas, handling alterations, and distributing uniforms to associates. This service is offered for a fee and ensures efficient and brand-aligned uniform styling and alterations.
Our installation service includes:
- Pre-installation meeting to align on service details and requirements.
- Assistance with receiving and checking in uniform packages.
- Scheduled on-site pre-installation meeting with management.
- Setting up the uniform fitting and alteration area.
- Full fitting and alterations to property specifications, with documentation of associate sizes and garments distributed.
- On-site ordering of additional items as needed.
- Turnover meeting at the end of the installation with complete documentation, including service proforma, sales order copies, reconciled packing slips, staffing lists with sizing and alteration information, and inventory/return reports.
By choosing ICO Uniform, you are partnering with a provider dedicated to simplifying your uniform management process. From online ordering to fitting and installation services, we are here to support your needs and ensure your team is professionally outfitted. Contact us today to learn more about how ICO Uniform can streamline your uniform program.
