At Online Uniforms, we want you to be completely satisfied with your purchase of School Uniforms Online. To ensure a smooth and hassle-free experience, please take a moment to understand our return policy outlined below. We believe in providing high-quality school uniforms online and want to make the return process as transparent as possible for our valued customers.
Return Eligibility for School Uniforms Purchased Online
We gladly accept returns on school uniforms purchased online that are unworn and unwashed within 30 days from the date of purchase. To be eligible for a return, please ensure the following conditions are met:
- Condition of Items: The school uniform items must be in sellable condition. This means they should be free from any signs of wear, stains, damage, or alterations.
- Original Tags Attached: All original tags must still be attached to the school uniform. This helps us verify that the item is new and hasn’t been used.
- Exclusions: Please note that for hygiene reasons, undergarments, tights, and leggings are non-returnable once their packaging has been opened. We appreciate your understanding in this matter.
If you happen to receive your order and find any shortages or damages, it’s important to report these issues to us within 5 days of receiving your merchandise. Please contact us promptly at [email protected] with details of the issue.
Return and Exchange Process for School Uniforms
To process a return or exchange, a sales receipt is required. This helps us quickly locate your purchase and process your request efficiently.
- Returns Within 30 Days: For school uniform returns made within 30 days of purchase, refunds will be issued to the original payment method used for the online order.
- Exchanges After 30 Days (Up to 60 Days): If you need to return school uniforms after 30 days but within 60 days from the purchase date, we can process these returns as exchanges. You can exchange for other school uniform products of equal or lesser value. Please note that after 30 days, direct refunds to the original payment method are not available.
- Online Order Returns After 30 Days: For online orders returned by mail after the initial 30-day period, you will receive store credit. Please be aware that a $6.95 restocking fee will be deducted from your store credit for returns processed after 30 days.
Free Returns on Shipped Online Orders of School Uniforms
We are pleased to offer free returns on online school uniform orders that were initially shipped to you. This is part of our commitment to making shopping for school uniforms online as convenient as possible.
Please note that while the return shipping is free for shipped online orders, a $6.95 restocking fee will still be applied to returns, as mentioned previously.
Currently, we process exchanges for online orders exclusively in our physical store locations. If you need to exchange a school uniform item purchased online, you will need to return the item in-store. Following the in-store return, you can then place a new order online for the desired exchange items. We are continually working to improve our services and may offer online exchanges in the future.
Non-Eligible School Uniform Returns
Unfortunately, we cannot accept returns on school uniform items that do not meet the criteria outlined above. This includes items that are worn, washed, damaged (not reported within 5 days of receipt), or without original tags. Additionally, returns without a valid sales receipt cannot be processed. We appreciate your understanding regarding these non-eligible return situations.
We are dedicated to your complete satisfaction when purchasing school uniforms online from us. Our return policy is designed to be fair and transparent. We strive to provide you with all the necessary information regarding returns and exchanges.
For your convenience, remember that free returns are available for online school uniform orders that were originally shipped. Returns are only applicable if the original order was shipped. A $6.95 restocking fee is applied to all returns. Exchanges for online orders cannot be handled online and require an in-store visit for the return followed by a new online order.
If you have any questions or require any assistance with a school uniform return, our dedicated customer service team is ready to assist you. Please do not hesitate to reach out to us at info@onlineuniforms.net.
Thank you for choosing Online Uniforms for your school uniform needs. We value your business and are committed to providing you with the best possible shopping experience for school uniforms online.
Refunds will be processed after the returned school uniforms are received and inspected at our warehouse. Kindly allow 7-10 business days after the refund is processed for it to appear on your bank statement. Processing times may vary slightly depending on your financial institution.
Return Policy for Online Orders with In-Store Pickup of School Uniforms
Thank you for choosing our in-store pickup option when ordering your school uniforms online! Please review our return policy specifically for online orders that were designated for in-store pickup:
- Pickup Notification: Once your online school uniform order is ready for pickup at your selected store location, you will receive a notification, typically via email or SMS.
- Pickup Timeframe: You have a generous 30-day timeframe from the date of the pickup notification to collect your order. We understand that schedules can be busy, and we want to provide ample time for pickup.
- Order Cancellation: If, for any reason, you decide to cancel your school uniform order, please notify us before the 30-day pickup period expires. This allows us to process your cancellation efficiently.
- Restocking Fee for Unpicked or Canceled Orders: Orders for school uniforms online that are not picked up within the 30-day timeframe, or are explicitly canceled by the customer, will incur a restocking fee of $6.95. This fee helps cover processing and inventory management costs and will be deducted from your refund.
Thank you for your understanding and cooperation with our return policy for online orders with in-store pickup. If you have any further questions, please feel free to reach out to our customer service team for clarification and assistance!
